Renovation Trust
Homeowner and Contractor Protection
Homeowner and Contractor Protection
Last modified: May 11, 2021
Renovation Trust Corp. and our affiliates and subsidiaries (collectively "Renovation Trust" or "We") respect your privacy and are committed to protecting it by complying with this policy.
Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information.
Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our website (accessible at https://www.renovationtrust.com/) or mobile applications (available for download in the Google Play and Apple App Stores) (the "Platforms"). By accessing or using the Platforms, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Platforms after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.
We collect personal information about our users in order to provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, applications, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
Not all information requested, collected, and processed by us is "Personal Information" as it does not identify you as a specific natural person. This will include the majority of "User Generated Content" that you provide us with the intention of sharing with other users inside a transaction. Such "Non-Personal Information" is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.
In some situation users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. While we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.
In some situations, users may provide us personal information over platforms that are outside our control; for example through social media or forums. While any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.
The Platforms may include links to third-party websites, plug-ins, services, social networks, or applications (including mobile applications). Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.
While you use our products and services you may be asked to provide certain types of personal information. This might happen through the Platforms, applications, online chat systems, telephone, paper forms, or in-person meetings.
We may request, collect, or process the following information:
Users have the ability to start a transaction or project with non-users by providing contact details such as name, email address, physical address, project details, and phone number. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of our systems.
Your payment provider may transmit information about the payment that we may collect or process.
In some situations, personal information of users may be collected from public sources.
We may collect or process the following information:
Our partners may create transactions on your behalf, in these situations the information that can be provided is the same as the information we may request, collect and process from individual users. While our partners platforms will be governed by their own privacy policy, any personal information that is transferred to our platform will be treated and protected as though it was submitted by a user.
We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.
When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.
We may collect or process the following (mostly non-personally identifiable information) information:
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):
We may use anonymized information from time to time as we see fit. You may not have your information removed from this information as it no longer identifies you.
We may disclose your personal information to third parties that participate in a transaction with you, including but not limited to:
We may also transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization).
We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.
You are welcome to contact us to obtain further information about our policies regarding service providers outside of Canada.
By submitting your personal information or engaging with the Platforms, you consent to this transfer, storage, or processing.
Our third-party service providers include:
We may also disclose your personal information to third parties for the following purposes:
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you. You must keep this information up to date by logging into your account on our website or application.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
If you are concerned about our response or would like to correct the information provided, you may contact our Privacy Officer using the contact details under "Contact Our Privacy Officer" below.
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact our Privacy Officer using the contact details under "Contact our Privacy Officer" below. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Once you have started a project or interacted with another user on the Platforms, you may NOT withdraw your consent unless the project is cancelled.
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Platforms, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platforms. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platforms.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
Our Platforms are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Platforms. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Platforms or on or through any of its features/register on the Platforms, make any purchases through the Platforms, use any of the interactive or public comment features of the Platforms, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact our Privacy Officer using the contact details under "Contact our Privacy Officer" below.
Direct marketing and profiling - Users can unsubscribe by following the link included at the bottom of each email.
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Platforms.
We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Platforms and this privacy policy to check for any changes.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
Contact Us:
Go to the Contact page on our website at https://www.renovationtrust.com/contact_us
By Mail:
Renovation Trust Corp.
Attn: Privacy Officer
7050 Telford Way Suite 102
Mississauga ON L5S 1V7
Canada